Position Summary
The Steward is responsible for maintaining the overall cleanliness of all china, glass, and silverware along with kitchen and banquet service equipment. They should have a sound working knowledge of conveyor and single tank dish machines, 3 compartment sink set ups and chemicals used throughout the kitchens. Aid in filling the requisitioning of equipment needs to the designated areas within the Biltmore Hotel.
Kitchen safety and food sanitation is a top priority and the Assistant Chief Steward is expected to set the example with-in the kitchens and work closely with the Executive Chef on food safety and training. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).
Responsibilities
Add in the cleanliness of the entire property, including restaurants, room services and banquet.
Ensure china, glass and silverware are cleaned and stored properly.
Fill equipment requisitions needs for the banquet front of the house staff so the rooms can be set and ready to receive food.
Maintain complete knowledge of correct maintenance and use of equipment; use equipment and Tools only as intended, properly and safely.
Work as a team, assisting all guests’ and employee’s needs and inquiries.
Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
Strong positive outgoing behavior.
Execute the equipment pull sheets to ensure efficient execution of service.
Make certain all requisitions are processed properly and placed in designated area.
Assist all department who need support within the hotel
Complete Opening Duties:
Inspect the cleanliness and working conditions of the dish machines and 3 compartment sink.
Check chemical levels in dish machines.
Maintain proper storage procedures as specified by Health Department and hotel requirements / air drying of equipment.
Minimize breakage of china and glass.
Effectively communicate with management and service staff in order to fulfill and address any issues or needs requested by guests and or other employees.
Ensure kitchen equipment is property maintained and functioning.
Work as team to support each other’s well-being and growth.
Qualifications
Experience and Education Required
Education
High School Diploma is required
Experience
Minimum one year of experience as a steward in a hotel with similar style and standards, fine dining experience
Skills Required
Must be able to:
Speak, read, write and understand the English language.
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using sound judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess basic typing skills.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Physical Demands
Must be able to:
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Use, carry, and operate all necessary office equipment using finger dexterity.
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
Visually look at a computer for extended periods of time.
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
Success Criteria
Team Player
Demonstrates co-operation within the team and with other departments
Listens carefully and works well with others
Has a positive influence on others in the team and clearly enjoys working with people
Guest Focused
Anticipates guests’ needs and is sensitive to people from all cultures
Has a natural, warm smile and a friendly and passionate approach
Demonstrates confident, helpful and genuine behavior with internal and external guests
Delivers their Best
Has energy and sense of urgency for his/her work
Resourceful, makes things happen and looks for ways to work more efficiently
Always looks their best and acts appropriately (e.g. approaching guests, body language)
Composed
Able to stay calm under pressure
Demonstrates maturity and ability to cope with the unexpected
Never lets personal feelings interfere with delivering the highest standards
Trustworthy and responsible
Excellent records of attendance and punctuality
Is reliable and demonstrates the ability to work without supervision
Demonstrates a high level of personal integrity, honesty and trust
Time Management
Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
Makes decisions in a timely manner
Listening
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees
Licenses or Certifications
Food Handling Certificate
Job Type: Part-time
To apply for this job please visit www.biltmorehotel.com.
