Student Online Support Associate – FIU Online Part Time

FIU Online is looking for highly motivated, talented individuals who want to join a team as an Online Support Associate.

Job Duties:

Responds quickly, competently, and courteously to a myriad of inquiries in person, by telephone, email and live chat
Identifies, researches, and resolves technical problems that may prevent or hinder access to courses and documents; tracks and monitors the problem to ensure a timely resolution.
Greet visitors and assists students with general information inquiries regarding FIU Online, or otherwise refer them to the proper academic unit.
Assists faculty in regards to resolving basic technical issues, utilizing their courses, student concerns, and general LMS concerns.
Performs other related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications

Candidate must possess excellent written, verbal, interpersonal and computer skills.
Candidate must be able to work well in high paced, team driven environment.st
Excellent interpersonal and effective communication skills to effectively resolve problems
Good oral and written communication skills
Must be computer literate, familiar with the Microsoft Office Suite and must be able to navigate through the web with relative ease.
Good organizational skills
Exceptional customer service skills
Strong problem solving abilities
Ability to work independently and also in a team oriented environment
Job Category

Student Assistant

Student Disclosure

Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.

During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.

Upon graduating, student employment must end.
Work Schedule

20 hours per week
Day and evening shifts available; includes weekdays and/or weekends, and some holidays
Available work hours (on campus & remote) can range between 8:00am-midnight
Advertised Salary

$11.00 per hour

Pre-Employment Requirements

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Student Background Checks

Background check and fingerprinting is required if the job includes any of the following:

Duties:

Yes or No

Working directly with and/or residing with minors and/or vulnerable persons.
No

Working in K – 12 schools.
No

Handling/managing cash, checks, cash transactions, gift cards, debit/credit cards, and/or cash equivalent.
No

Information technology (IT) related functions, e.g. Web Developer, IT Technician, etc
Yes

Driving on behalf of the university (MVR Check only).
No

Those working in the Athletics Department who travel with students to events.
No

Working within museums.
No

Those working in the Office of Financial Aid, One Stop, or Office of the Registrar (Title IV access).
No

Special trust, responsibility, and sensitive location.
No

Working in centers of health and/or counseling care.
No