Primary Location-North America-US-FL-Miami International Airport (MIA)
Schedule-Full-time
Organization-Cargo Services
Job Summary
Assist and implement excellent customer service within the unit and supervise work assignments.
Job Responsibilities
Supervize/control staff assignment, reporting and absences
Control of staff overtime and compensation management
Maintain applicable safety and quality standards
Maintain, up-date company’s and customer manuals and documentation
Keep up to-date with local emergency plan
Maintain good relations with customers and airport authorities
Report any irregularity and take appropriate action
Attend and contribute to internal meetings
Comply with company’s Standard Operating Procedures (SOP) and policies
All other duties as assigned
Qualifications and CompetenciesHigh school diploma or GED equivalent
Minimum of 2 years leadership experience
Ability to deal with conflicts
Strong oral and written communication skills
Ability to work under pressure
Customer focus and quality awareness
High standards in quality and service level agreements
Must be able to work flexible working hours
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
About us
Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
Miami International Airport, FL
To apply for this job please visit www.swissport.com.
