Support Specialist
Rasmussen College – Tampa/Brandon, FL Campus
We are growing! We are seeking a Support Specialist responsible for greeting visitors and receiving incoming telephone calls at the campus welcome desk, while supporting campus administration to operate efficiently and effectively. The Support Specialist serves as a resource for Central departments when support and information is requested. The Support Specialist will leverage his/her experience in an operations/administrative capacity to support the campus and nursing programs.
Responsibilities:
Responsible for the overall maintenance of all electronic and paper student records generated or stored at the campus. To include, but not limited to: background check process, immunizations, and drug screening and other clinical preparation to ensure compliance with accreditation, state, federal and College standards.
Build Residential Term schedules in student portal (CVue), edit student attendance
Prepare letters as needed to include filing and documenting in student record
Assist with coordinating pinning ceremony
Assist with advisory committee meetings
Assist with coordinating graduation ceremony and graduate wall as required
Assist with accreditation visit preparation
Manage check requests for existing nursing (NCLEX) reimbursements and accounting management items
Assist with processing any invoices and submitting to accounts payable
Assist with proctoring/testing
Assist with facilities related issues, and other concerns
Manage the community calendar for the campus, make room reservations and maintains the Welcome Area
Assist with opening and closing the campus
Support with pulling reports and gathering data for day to day operations
Serve as liaison to the Office of Student Records and Operations for receiving, authenticating and filing official transcripts, pulling and submitting academic files and for receiving and distributing quarterly honors awards and for validating student information changes
Maintain inventory and order campus supplies
Reconcile and prepare incoming and outgoing mail and packages
In support of the collaborative team environment, share responsibility of providing assistance with campus and community activities both on campus and off-site such as, covering campus welcome area, supporting student orientations, career fairs, graduation ceremonies, etc.
Develop and nurture collaborative relationships with peers and managers to support the team effort for student and college success
Keep abreast of and maintain strict adherence to all institutional, governmental and accreditation policies, regulations, codes of conduct at all times
Possess a high level of integrity in all interactions with students and employees by showing a regard for both the stated expectation of the policy as well as its intent
Actively contribute to the learning environment and collegial experience for students and employees; provide constructive and appropriate input and ideas to assist the college in decision-making and process improvement
Adhere to all policies and procedures adopted by the College in performing the duties of the position, including adhering to the Family Educational Rights and Privacy Act (FERPA) in handling student information.
Makes the best use of time/resources and prioritizes activities; stays focused in spite of distractions
Perform other duties as requested.
Reporting Relationships:
The Support Specialist reports to the Campus Director with dotted line reporting to the Dean of Nursing.
Requirements:
Associate’s degree from an accredited institution is required, Bachelor’s degree preferred.
Minimum of two years’ experience working in a fast paced, service-focused setting. Experience in an institution of higher learning preferred. Ability to work a flexible schedule that may include evenings and weekends.
Candidates must possesses strong organizational skills with the ability to multi-task and manage interruptions while delivering within tight deadlines.
Must have a strong command of the English language, in both oral and written form.
Proficient in Microsoft Office Suite, in particular, proficiency in MS Excel; student information system experience preferred.
Ability to work independently and collaboratively as a member of a team and with other departments both in person and virtually.
Proven customer service in a professional environment.
Must be self-motivated, flexible, patient and solutions-oriented.
Ability to work a flexible schedule, including occasional evenings and weekends
The Company:
Rasmussen College is a regionally accredited private college that is dedicated to changing lives and the communities it serves through high-demand and flexible educational programs. Since 1900, the College has been committed to academic innovation and providing the highest standard of education while empowering students to pursue a college degree. Rasmussen College offers certificate and diploma programs through associate’s, bachelor’s and master’s degree programs online and across its 23 Midwest and Florida campuses. A pioneer in online education, the College is helping lead advancements in innovations such as competency-based education and comprehensive student support services that help working adults advance their careers. The College is also committed to providing a positive impact on society through public service and a variety of community-based initiatives. For more information about Rasmussen College, please visit rasmussen.edu.
At Rasmussen, we are proud to be an equal opportunity employer. We are committed supporting and encouraging diversity in the workplace. We welcome our employee’s differences regardless of race, color, creed, religion, gender, national origin, sexual orientation, marital status, age, gender identity, disability or veteran status.
Education
RequiredAssociate’s Degree or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
To apply for this job please visit www.rasmussen.edu.
