Mobile Associate (MA) trabaja como parte de un equipo de expertos minoristas para dar vida a la marca T-Mobile. ¡Viven y respiran T-Mobile! Son embajadores de la marca que crean energía y entusiasmo en torno a nuestros productos y servicios. Están obsesionados con el mundo conectado y prosperan en un entorno acelerado, donde las innovaciones tecnológicas, las necesidades de los clientes y la experiencia minorista evolucionan continuamente. Se sumergen en conexiones significativas con nuestros clientes, y su capacidad para construir nuevas y profundizar las relaciones existentes es incomparable en la industria inalámbrica. Trabajan continuamente para desarrollar su experiencia en el descubrimiento de las necesidades de nuestros clientes y tienen una pasión por educar, demostrar y recomendar dispositivos y soluciones de servicio. Este rol es un rol de aprendizaje, donde los nuevos expertos están trabajando con su equipo y desarrollando proactivamente habilidades y competencias, en preparación para el siguiente nivel como Experto Móvil. Como asociado móvil, se le pedirá que complete con éxito la capacitación de nuevos empleados.
Responsibilities
Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
Approaching service and sales needs with patience, honesty and empathy.
Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:
How our ever expanding-coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Qualifications
Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
Desire to be a part of the game-changing T-Mobile store team.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.
6 months of customer service and/or sales experience, Retail environment preferred
Minimum Qualifications
At least 18 years of age
Legally authorized to work in the United States
High School Diploma or GED
Work varied shifts, seven days per week, which may include evenings, weekends, and holidays, including full time training
Written and verbal communication skills
Tech savvy
Demonstrated creative problem solving
Company Profile
As America’s Un-carrier, T-Mobile USA, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com
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Declaración EOE
Igualdad de oportunidades de empleo
Nos tomamos en serio la igualdad de oportunidades, por elección.
T-Mobile USA, Inc. es un empleador que ofrece igualdad de oportunidades. Todas las decisiones relativas a la relación laboral se tomarán sin importar la edad, raza, etnia, color, religión, credo, sexo, orientación sexual, identidad o expresión de género, origen nacional, afiliación religiosa, estado civil, estado de ciudadanía, estado de veterano, presencia de alguna discapacidad física o mental, o cualquier otro estado o característica protegida por la ley federal, estatal o local. La discriminación, las represalias o el acoso basados en cualquiera de estos factores son totalmente incompatibles con la forma en que hacemos negocios y no serán tolerados.
To apply for this job please visit es.t-mobile.com.
