Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
Every day, people come to Facebook to connect with friends and family, discover what’s going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them.The Media Content Operations team develops solutions for media companies on Facebook and Instagram by creating scaled systems to address the issues impacting their experiences with the suite of Facebook products. Our Music Partner Operations team is committed to providing support for music content partners inclusive of the specific needs of the industry.We are seeking a Technical Account Manager to manage technical operations and global product support functions for record labels. Candidates will have extensive operational experience including catalog ingestion, data reconciliation, and partner management. They will be data driven and flexible to frequent changes and expected to think creatively about ambiguous issues and are passionate about problem-solving. They will also be able to work successfully across teams and regions.
Lead front line operational support for major labels
Design and scale operations support workflows for music partners around product use, product insights, and issue resolution
Partner closely with cross-functional teams – including partnerships, operations, legal, product, and engineering teams
Develop a deep expertise of Facebook’s music rights management products and how they are being used across constituent groups, providing support where necessary
Operational support and label advocate for development of rights management products and tools
Communication with partners with regard to onboarding specifications and processes, including general documentation
5+ years of experience in music account management, product management, online operations, consulting, or analytics
Communications experience and experience working cross-functionally, both internally and externally
Experience with metadata standards
Experience in IP policy, processes, and products
Experience working with global teams
Knowledge of media industry licensing and operations
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
To apply for this job please visit es-la.facebook.com.
