The Biltmore Hotel Full Time

Position Summary

This position is a true guest service function requiring an individual that approaches the spa as it were his/her home as they welcome and care for the quest during their visit to the Spa. The Spa Concierge works to maintain the Spa’s five star standards. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

Maintain a clean and neat facility for each and every one of our Spa clients.
Escort guests from the Front Desk to the locker facility, attending to any immediate needs throughout the Spa visit.
Assist in providing information to any inquiries and promote the Retail
Attend all trainings and meetings offered by the Spa
Support company’s philosophy and company culture through the use of “The Biltmore Legend” on a daily basis to ensure guest satisfaction.

Qualifications
Experience and Education Required

EducationHigh School Degree and/or GED is required
ExperienceMinimum one year hotel, spa, or hospitality experience preferred
Skills Required

Must be able to:Speak, read, write and understand the English language.
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using sound judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess basic typing skills.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Physical Demands

Must be able to:Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Use, carry, and operate all necessary office equipment using finger dexterity.
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
Visually look at a computer for extended periods of time.
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
Success Criteria

Team PlayerDemonstrates co-operation within the team and with other departments
Listens carefully and works well with others
Has a positive influence on others in the team and clearly enjoys working with people
Guest FocusedAnticipates guests’ needs and is sensitive to people from all cultures
Has a natural, warm smile and a friendly and passionate approach
Demonstrates confident, helpful and genuine behavior with internal and external guests
Delivers their BestHas energy and sense of urgency for his/her work
Resourceful, makes things happen and looks for ways to work more efficiently
Always looks their best and acts appropriately (e.g. approaching guests, body language)
ComposedAble to stay calm under pressure
Demonstrates maturity and ability to cope with the unexpected
Never lets personal feelings interfere with delivering the highest standards
Trustworthy and responsibleExcellent records of attendance and punctuality
Is reliable and demonstrates the ability to work without supervision
Demonstrates a high level of personal integrity, honesty and trust
Time ManagementUses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities
Makes decisions in a timely manner
ListeningPractices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees