Position Summary
The server is responsible for offering our guest the highest levels of service and product knowledge. The server must be enthusiastic about the position and maintain a positive attitude toward both the guest and other staff members of the hotel. The server is responsible for an in depth knowledge of all food and beverages offered by the hotel and an adherence to the service sequence as outlined in the Biltmore standards of operation procedures (BSOP’S).
Responsibilities
Provide the highest levels of professionalism and enthusiasm toward guests, and co-workers.
Complete knowledge of use and care of Point of Sale and timekeeping systems.
Complete all assigned opening and closing tasks pertinent to the server position.
Consistent adherence to policies and procedures of The Biltmore as outlined in BSOP’S.
Assist co-workers in the performance of their responsibilities when necessary.
Maintain the highest levels of sanitation and safety in the workplace.
Knowledge of location and requisitioning of all necessary products and supplies.
Knowledge of bar and dining area seating charts.
Complete familiarity with liquor and wine selection, pricing and preparation.
Complete familiarity with all menu item preparations and presentation.
Knowledge of and adherence to proper I.D procedures.
Adherence to service standards as outlined in BSOP’s.
Daily reconciliation of sales and credit information.
Declaration of earned gratuities in accordance with current governmental requirements.
Immediate notification of a manager in the event of a problem, or the perception of a problem.
Qualifications
Experience and Education Required
EducationHigh School Diploma is required
ExperienceMinimum two years’ experience in a high volume restaurant is required
Skills Required
Must be able to:Speak, read, write and understand the English language.
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess basic typing skills.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Physical Demands
Must be able to:Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Use, carry, and operate all necessary office equipment using finger dexterity.
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
Visually look at a computer for extended periods of time.
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
Success Criteria
Team PlayerDemonstrates co-operation within the team and with other departments
Listens carefully and works well with others
Has a positive influence on others in the team and clearly enjoys working with people
Guest FocusedAnticipates guests’ needs and is sensitive to people from all cultures
Has a natural, warm smile and a friendly and passionate approach
Demonstrates confident, helpful and genuine behavior with internal and external guests
Delivers their BestHas energy and sense of urgency for his/her work
Resourceful, makes things happen and looks for ways to work more efficiently
Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
ComposedAble to stay calm under pressure
Demonstrates maturity and ability to cope with the unexpected
Never lets personal feelings interfere with delivering the highest standards
Trustworthy and responsibleExcellent records of attendance and punctuality
Is reliable and demonstrates the ability to work without supervision
Demonstrates a high level of personal integrity, honesty and trust
Time ManagementUses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
ListeningPractices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Licenses or Certifications
Must complete Safe Serve Alcohol Vending Course.
To apply for this job please visit www.biltmorehotel.com.
