Unit Customer Service Rep. – Pediatric Day Hospital – Days –
Description
Facility Profile
TGH is the area’s only level I trauma center and one of just two ABA-verified adult & pediatric burn centers in Florida. With five medical helicopters*, we transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to one of the busiest solid organ transplant centers in the country. TGH is a nationally designated comprehensive stroke center, and has a 32-bed Neuroscience Intensive Care Unit. Other outstanding centers include cardiovascular, orthopedics, high-risk and normal obstetrics, urology, ENT, endocrinology, and the Children’s Medical Center, which features a nine-bed pediatric intensive care unit and pediatric kidney transplant services. As the region’s leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care ranging from the simplest to the most complex medical services.
Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America’s Best Hospital’s in five medical specialties: Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics. Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time – an accomplishment that fewer than one percent of hospitals nationwide have earned. TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). *Air transport provided by Metro Aviation, Inc.
.
Department Profile
Tampa General Hospital offers a full range of women’s health and pediatric services. This division includes: Mother Baby unit, Ante-Post Partum Unit, Labor & Delivery, Neonatal ICU, Pediatric ICU, Pediatric Medical-Surgical Unit, Pediatric Dialysis, Pediatric Day Hospital, and the Transition Nursery.
Job Summary
Under general supervision, follows established policies, procedures and professional guidelines, performing customer service, receptionist and clerical/ secretarial activities. Serves as a communication resource for patients, visitors, family, and health care team members with the ability to triage communication priorities. Answers the telephone and patient intercom system. Alerts nursing staff to patient and family concerns and other calls, orders supplies and stock items as required. Keeps unit neat and organized. Also responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital. Other duties as assigned.
Qualifications
Qualifications
High school diploma or GED required. Ability to demonstrate knowledge of customer service excellence, strong computer skills, and communicates effectively both verbally and in writing required. Experience with scheduling and call management, highly preferred.
Primary Location: Tampa
Work Locations: TGH Main Campus 1 Tampa General Circle Tampa 33606
Job: Office/Administrative/Clerical
Organization: TGH – Hospital
Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday
Shift: Day Job
Shift Hours: 8am – 1pm
Job Posting: Feb 15, 2021, 3:03:16 PM
To apply for this job please visit www.tgh.org.
