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Transforming Lives
The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
Department Specific Functions
This is a temporary position with a targeted start date of January 4, 2021 and end date of May 2021. This position will support the Summer Scholars Program (SSP) within the Division of Continuing and Internal Education (DCIE). Primarily, this position will work remotely however, on-campus assistance may be required.
This position will provide support for program office operations. The goal is to ensure incoming communications are responded to promptly; application materials are processed timely and operation/event logistics are coordinated and executed with excellence. The Administrative Assistant will be responsible for quality and prompt correspondence with applicants, students and parents; triaging incoming queries to appropriate personnel; and making outgoing calls as needed supporting program initiatives.
A main component of the position is assisting with application processing, moving applicants through the enrollment funnel to include inputting student data from CollegeNet applications into SalesForce; filing and tracking supplemental application documents (transcripts, letters of recommendations); confirming receipt of documents and updating student files accordingly. Additionally, the Administrative Assistant’s responsibilities include assisting with event planning (venue and catering reservations), coordinating and supervising event operations and field trip logistics; and submitting purchase order requests and invoices. While the program is in session, night and weekend work responsibilities may be required. Often the first point of contact stakeholders have with SSP and the University, the Administrative Assistant will be responsible for an exceptional and complete applicant/student customer experience and facilitating the attainment of the program enrollment goal.
Primary Responsibilities:
Communications:
Front line of incoming communications: answers SSP phone calls and emails from students and parents
Monitors program inboxes and voicemail and responds to queries
Makes outgoing calls to prospective applicants
Document Processing:
Enters applicant data into SalesForce
Tracks and files application documents
Prepares documents for purchase orders and invoice processing
Assists with event planning, logistics and implementation
Advanced knowledge of Microsoft Excel preferred
Some evening and weekend work required
Other duties as needed
Education:
High school diploma or equivalent
Experience:
Minimum 1 year of relevant experience
Knowledge, Skills and Attitudes:
General knowledge of office procedures and operations.
Ability to accurately prepare and maintain records, files, reports and correspondence.
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.
Ability to process and handle confidential information with discretion.
Skill in completing assignments accurately and with attention to detail.
Proficiency in computer software (i.e. Microsoft Office).
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Temporary – Charge Back (Fixed Term)
Pay Grade:
To apply for this job please visit welcome.miami.edu.
