Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet .
Transforming Lives
The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.
With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.
“The Nest” Business Operations plays a critical role within Enrollment Management, impacting ‘Cane Success, Student Financial Assistance and Employment, Marketing, International Student Scholar Services, and Undergraduate Admissions. As part of Enrollment Management, we strive to enhance the student experience. “The Nest” is a fast-paced environment where we facilitate every element of a high-quality student service to create special memories for students and families from around the world. All team members are part of a global team to provide efficient, friendly and personalized services that ensure our guests enjoy every part of their visit to UM. Their work helps fill every corner of “The Nest” with exceptional detail to each guest’s experience. We want every single guest to leave the Nest feeling Warm and Fuzzy inside!
Primary Duties and Responsibilities :
Greets customers, determines nature and purpose of visit, directs or escorts guests to their specific destination.
Provides support to business operations functions within department including but not limited to Creating Purchase Orders, Paying Invoices and processing Expense Reports.
Attentively resolve issues from internal or external customers.
Prepares outgoing mail and sorts/distributes incoming mail for all departments.
Communicates with Facilities regarding issues tied to office maintenance.
Stocks and prepares greeting area to ensure promotional literature is stocked and in order in respective areas of the Nest, as well as make sure the front desk has clerical supplies.
Triages phone calls, schedules appointments and conference rooms, and timely transmits information, messages, or documents for all areas: ‘Cane Success, Student Financial Assistance and Employment, Marketing, International Student Scholar Services, and Undergraduate Admissions.
Enters and keeps inventory/track of office and break room supplies and equipment.
Files/scans and maintain records and logs for all departments.
Refers to policy and guidelines established by the Enrollment Management Departments to determine answers to questions from customers or members of the public.
Provides information about establishment such as location of departments or offices, employees within the organization, or services provided.
Refers non-routine questions and inquiries to the area supervisor.
Other duties as assigned.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Knowledge, Skills, and Abilities:
Must possess excellent presentation, written and oral communication skills, organizational and relationship-building skills.
Knowledge of MS Suite (Work, Excel, and PowerPoint).
Maintain confidentiality of guest information and pertinent resort data.
Perform job functions with attention to detail, speed and accuracy.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
Stand, sit, or walk for an extended period of time or for an entire work shift
Bilingual: English Spanish.
Strong follow up and Strong follow through Pleasant demeanor with can-do attitude
Must be able to work independently as well as in a team environment.
Education Requirements (Essential Requirements):
High school diploma or equivalent.
Work Experience Requirements (Essential Requirements):
One year of experience.
Any appropriate combination of relevant education, certifications and/or work experience may be considered.
The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
To apply for this job please visit welcome.miami.edu.
