Description:
The Urgent Care Representative is responsible for the following supporting the urgent care operation by:
Obtaining accurate patient and client information
Completing accurate and timely registrations
Collecting and posting charges and payments
Working in multiple systems simultaneously
Answering patient and client questions
Distributing information to patients and clients including medical record
Performing other duties as assigned.
Required specific skills also includes:
Position may require travel to other sites depending on patient volume and clinic needs
Ability to work extended hours including evenings and weekends
The Work Schedule for this position is a twelve (12) hour shift 8:00 AM to 8:00 PM (or until last patient leaves) Monday through Friday, and 9:00 AM to 6:00 PM (or until the last patient leaves) on Saturday and Sunday with a Two Days On, then Two Days off Rotation. This will include every other weekend.
Qualifications:
Certifications and Licensures
None Required
Education
Required
High School or Equivalent
Experience
Required
6 months
Customer Service
Or
6 months
Urgent Care
Or
6 months
Medical Office
Specific Skills
Required
Customer service skills
Required
Written and verbal communication skills
Required
Interpersonal skills
Required
Work independently
Required
Work with a team
Required
Critical thinking skills
Required
Organizational skills
Required
Administrative and clerical skills
Required
Computer skills appropriate to position
Required
Medical terminology use and understanding
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