POSITION DESCRIPTION
VISITOR SERVICES ASSOCIATE (VSA) PART-TIME
Vizcaya Museum and Gardens is a National Historic Landmark and accredited museum in Miami,
Florida (www.vizcaya.org). The estate is owned by Miami-Dade County and is operated by the
non-profit Vizcaya Museum and Gardens Trust, Inc. since 2017. Our mission is to preserve
Vizcaya’s cultural and environmental resources to engage people in connecting with the past,
understanding the present and shaping the future. Our vision is to position Vizcaya as an enduring,
inclusive and innovative place that inspires people to embrace the cultural vitality and
environmental sustainability of the world around us.
Vizcaya seeks Visitor Services Associates to sell admission tickets for all audiences. Associates
orient visitors to optional learning experiences (such as daily guided tours or programs) and
resources (such as guidebooks or audio tours) to support visitors to develop a customized
experience. Associates welcome and process group visits and tours for school students, college
students and adults.
Visitor Services Associates work in a team environment and require excellent cash management,
customer service and communication skills, along with a positive approach to service recovery.
Associates perform clerical work and routine office tasks related to visitor operations.
Essential Functions
Operate a cash register through the museum’s online Point of Sale system (Altru); sell tickets
and memberships (through cash and credit card transactions) and issue receipts.Open and close cash drawers and maintain an accurate cash drawer throughout each shift.
Attend and actively participate in daily shift meetings with supervisor and frontline team.
Assist visitors by providing information about learning experiences and resources, as well as
general information about the museum and experience.
Sell memberships and provide basic information about the museum membership program.
Communicate with visitors clearly, professionally and positively to support the museum’s
standards for customer service.
Use decision-making skills to determine best solutions or actions for service recovery and
follow museum procedures to elevate visitor complaints.
Document and record visitor complaints or opportunities to improve the visitor experience and
proactively submit to supervisor.
Implement line or queue management procedures and solutions as needed and during peak
volume periods.Maintain a clean and organized workstation and working environment.
This job description is not designed to be comprehensive; duties, responsibilities and activities
may change at any time with or without notice.
Compensation
Vizcaya Museum and Gardens offers competitive compensation with an organizational minimum
wage of $15/hour, generous leave policies and robust medical insurance and other benefits for
full-time employees.
Equal Opportunity Employer
Vizcaya Museum and Gardens is committed to equity and inclusion and we are at the beginning
of a strategic process to ensure that our staff, Board and volunteers reflect our community’s
diversity. Vizcaya welcomes applicants from groups that are underrepresented in cultural
organizations and seeks to recruit, develop and retain a diverse workforce.
Vizcaya Museum and Gardens is an equal opportunity employer. Vizcaya respects people of all
backgrounds and does not discriminate based upon race, religion, color, national origin, ancestry,
sex, pregnancy, childbirth, sexual orientation, gender identity, gender expression, age, marital
status, familial status, status as a protected veteran, status as an individual with a disability, status
as a victim of domestic violence, dating violence or stalking, or other applicable legally protected
characteristics protected by law.
To Apply
Please submit a resume and a cover letter expressing your interest in this position to:
HRVizcaya@vizcaya.org
Education and Work Experience
Required: High school diploma or equivalent. Fluent in English; One – year experience
in customer service- related work (museum, attraction, retail, education). Preferred
Bilingual English and Spanish.
Skills and Attributes
One -year experience in customer service -related work (museum, attraction, retail, education).
Maintain a professional, neat appearance, adhering to the museum’s uniform policy and/or
guidelines.
Ability to read, understand and apply basic technical instructions and materials.
Manage multiple tasks at one time and remain composed during peak volume periods.
Commitment to an inclusive, welcoming, and respectful environment for visitors, volunteers,
and employees of diverse backgrounds and needs to support the museum’s core values.
Work Environment/Physical Demands
Visitor Services Associates work indoors and outdoors and in a team environment in small spaces.
Position Type/Expected Hours of Work
This is a part time non-exempt position- generally 24 hours/week. Associates must be available to
regularly work on weekends and holidays, and to work evening programs as needed.
To apply for this job please visit vizcaya.org.
