Contact Human Resources at 305-392-5416 or career@adonelconcrete.com
Job Description
A customer service assistant acts as a liaison, provides product/services information and resolve any emerging problems that the customer accounts might face with accuracy and efficiency.
Responsibilities
The responsibilities include, but are not limited to:
Manage large amounts of incoming calls from prospective customers or/and clients.
Receive and enter complete and accurate customer orders via company website or telephonically and data entry.
Identify and assess customers’ needs to achieve satisfaction.
Support sales and operational personnel and inform the team of customer needs.
Communicate and build strong business relationships with internal and external customers.
Job Requirements
Two to three years of customer service experience.
High school graduate or GED equivalent.
Proficiency in Microsoft Windows applications.
Excellent organizational, customer service, and telephone skills
Ability to multi-task and prioritize workloads in a fast-paced environment.
Must be detail-oriented and thorough in all duties.
Strong written and oral communication skills.
Bilingual English/Spanish.
Good Phone Etiquette and data entry.
Experience in Command-Alkon a plus.
To apply for this job please visit adonelconcrete.com.
