Job details
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Salary
$75,000 – $83,000 a year
Job Type
Full-time
Shift and Schedule
8 hour shift
Imagine making a career of creating memorable guest experiences. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service.
Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team!
You will receive:
- On the job training
- Growth Opportunities
- Competitive Pay rates
- Benefits (Medical, Dental and Vision available 1st day after 60)
- Company Paid Life Insurance
- Paid Time Off
- Special Recognition Programs
- Team Member Discounts
What you will bring to the table:
- Must have 5+ years experience in hotel or vacation resort environment as a Housekeeping Manager
- Will possess great communication skills
- Well organized and detail orientated
- Bilingual English / Spanish preferred
What you will be doing:
- Keep all costs in the Housekeeping Department at or below our budgeted guidelines (wages, operational supplies etc.)
- Ensure the cleanliness of the property meets the quality of standards, policies and procedures set forth for the property are communicated and understood on a daily basis.
- Check guest rooms and visitations daily to ensure that both Guest Room Attendant (GRA) and Supervisors are consistent in meeting departmental goals and objectives.
- Ensure that all calls received by housekeeping dispatch are being handled in a expedient manner along with the proper follow-up to ensure that guests service levels are be achieved.
- Train and supervise all new housekeepers and provide ongoing training to current team
- Monitor housekeepers performance. Provide organization, instruction, guidance, communication as well as exercise good judgment, while reinforcing high standards.
- Conduct spot checks on housekeepers.
- Conduct final inspection on all deep cleans.
- Help monitor/control linen inventory
- Organize a plan to mitigate linen loss
- Immediately report any maintenance issues or safety hazards to management for immediate attention.
- Create maintenance work orders in our property management system.
- Regular inventory and inspection of unit assets.
- Quick turnover of homes with back to back bookings.
- Check for and report damages within units prior to next guest arrival.
- Purchasing replacement items for units and stock replenishment, ensuring adequate stock on hand for high use consumables and high turnover items .
Must Have:
- 3-5 years work experience as Director of House4keeping in Hotel or Resort environment
- 3 plus years of prior experience in hotel/resort of 300 plus rooms (A MUST)
- 80 % of the time is spent on the floor and around the resort supervising the team’s performance
- Demonstrates effective oral and written communication skills
- Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the division
- Ability to work on computer systems to include Excel, PPT and Microsoft Word.
- Demonstrated ability to manage conflict / resolution, stress and time management
- Excellent customer service recovery and high sense of urgency
- Must be proactive, self-motivated and demonstrates the ability to handle multiple projects and changing priorities
Job Type: Full-time
Pay: $75,000.00 – $83,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Application Question(s):
- What is the largest number of rooms you have managed as a housekeeping leader?
Experience:
- Housekeeping management: 3 years (Preferred)
- Hospitality: 3 years (Preferred)
Work Location: In person
12562 International Dr, Orlando, FL 32821