Job details
Loews Hotels at Universal Orlando is Now Hiring an Experienced Housekeeping Manager for their High Volume Resorts!
Required Qualifications:
- Must have previous experience as a Housekeeping Manager in a High Volume Resort (1,000 rooms or more)
- Must have a flexible schedule: ability to work days, nights, weekends and holidays
- Strong Customer Service experience
- Strong Leadership experience with a large volume of team members
Job Specific
· Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
· Prepares daily work schedule to meet occupancy demands and room turn
· Analyzes daily room turn and makes staff or procedural adjustments as necessary
· Manages Housekeeping Rooms personnel
· Assumes duties of Assistant Director of Housekeeping in Assistant Director’s absence
· Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
· Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors
· Communicates and coordinates with Front Office operation
· Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
· Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
· Responsible for overseeing the activities of Housekeeping front line Staff
· Greets and interacts with guests in an outstandingly friendly and professional manner
· Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
· Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
· Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
· Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
· Maintains close contact and ensures good communication with employees
· Ensures that responsive and efficient repair services are provided to satisfy guest requests
· Investigates guest complaints and takes corrective measures
· Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
· Interviews and makes recommendations regarding hiring of personnel
· Interviews and selects Housekeeping line level personnel
· Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
· Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
· Sets agenda for guest awareness training
· Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
· Responsible for projects assigned to second and third shift employees, as applicable
· Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required
· Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
· Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.
· Plans special lobby cleaning projects and ensures their completion, as applicable
· Coordinates lobby maintenance projects with Engineering, as applicable
· Plans maintenance of lobby floors, as applicable
· Coordinates monthly accounting for all supplies requisitioned from other departments
· Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required
· Sets agendas for Housekeeping meetings and runs meetings regularly
· Schedules contract maintenance with outside vendors, as applicable
· Evaluates housekeeping department employee performance
· Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
· Ensures that lost and found items are turned into Security
· Keeps Director and Assistant Director informed of all matters significantly affecting the department
· Periodically inventories supplies and equipment
· Stays current with industry related technological improvements geared toward product improvement and increased efficiency
· Performs numerous responsibilities to meet time-sensitive deadlines
· Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
· Ensures that responsive and efficient uniform room and repair services are provided, as applicable
· Prepares department purchase requisitions
· Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
· Communicates linen needs, monitors and reports consumption and preservation programs
· Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
· Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
· Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable
· Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
· Creates an environment which fosters excellent staff morale and staff retention is a priority
· Administers Quality Assurance and Cyclical Programs
· Administers Incentive/Rewards/Recognition Programs
· Interacts with guests to solve problems and ensure satisfaction
· Responsible for implementing control systems for keys, pagers, radios, etc.
· Responsible for efficient operation of HOSTAR System
· Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
· Ensures that Housekeeping office and storeroom are kept neat and organized
· Responsible for the submission of all performance appraisals for assigned employees
We offer Great Benefits and a Great Internal Promotion Program.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Relocation assistance
- Professional development assistance
- Tuition reimbursement
Pay Frequency:
- Bi weekly or Twice monthly
Schedule:
- Weekends required
- Holidays required
This Job Is Ideal for Someone Who Is:
- Dependable — more reliable than spontaneous
- People-oriented — enjoys interacting with people and working on group projects
- Adaptable/flexible — enjoys doing work that requires frequent shifts in direction
- Detail-oriented — would rather focus on the details of work than the bigger picture
- Achievement-oriented — enjoys taking on challenges, even if they might fail
- Autonomous/Independent — enjoys working with little direction
- Innovative — prefers working in unconventional ways or on tasks that require creativity
- High stress tolerance — thrives in a high-pressure environment
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Experience:
- Housekeeping: 1 year (Preferred)
- Housekeeping Supervisor: 1 year (Preferred)
Work Location: In person
Orlando, FL 32819