NTT DATA’s Client is currently seeking a Technical Customer Experience Leader to Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24×7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements
Reprioritize assigned day-to-day IT support requirements based on high impacting issue to meet program and service level agreements.
Provides direction to NTTD Teams (Network/Systems, Desktop, Service Desk, Provisioning, Data Center Operations support, etc.).
Assess the Technical Capabilities of IT Support Teams and makes pertinent recommendations and improvement opportunities
Participates in Daily Hospital Huddles and owns follow-up action items.
Assist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes.
Acts as a liaison between Clients Department and Hospital Administration, Corporate IS, and NTT DATA Services’ Regional Management.
Handles escalations from MSDL / CDL and NTTD Team Members.
Analyzes moderately complex to complex problems and ensures the implementation of corrective actions.
Participate in Project Discussions that intersect multiple IT Service Towers.
Provide cross training and knowledge transfer amongst NTTD Team members.
Provide site leadership and planning for technical support of Client and hospital-based infrastructure.
Job Type: Contract
Pay: Up to $1.00 per hour
Benefits:
Dental insurance
Health insurance
Vision insurance
Schedule:
Monday to Friday
Contract Renewal:
Likely
Work Location:
One location
Work Remotely:
No
To apply for this job please visit us.nttdata.com.
