Your Team responsibilities –
As the Head of Index Client Experience, you will be a member of the Global Index Product team. You will be responsible for leading and driving the transformation and execution of policies, processes and systems necessary to deliver the highest level of client experience for users of MSCI indexes globally. You will work closely with clients and the appropriate internal teams at MSCI, leveraging agile operating principles and contemporary technology standards to maintain and continuously improve the index client experience. You will identify, translate and prioritize product features, while working quickly and effectively to resolve issues. You will ensure disciplined execution of the product roadmap to achieve our vision and deliver on MSCI’s commitment to providing a world-class client experience.
What we will offer you: Depending on your location of your role, you can expect …
Competitive fixed and variable compensation, holiday/vacation allowance & retirement savings plans/pensions
Employee Resource Groups to support you in and out of the office
A wide range of benefits including – healthcare, dental plans, risk insurances and (location dependent) – cycle to work schemes, gym benefits, retail discounts,
A purposeful approach to Wellbeing including training, support networks, membership to wellness platforms and vendors, and active local office communities
A specific and deliberate planning to the physical offices in which we work, and support for everyone spending periods of time working remotely or at home. This approach mirrors our commitment to transparency and sustainability and puts the safety and wellness of our employees at the center of all we do. We aim to provide productive and sustainable work environments and technology that encourages collaboration, creativity and innovation.
Your key responsibilities –
Represent the MSCI Index business as the product owner to internal and external stakeholders
Define and drive execution of the product vision, guiding principles and roadmap
Work across functional teams including Technology, Research, Program Management and Sales
Drive agile operating principles and a client experience first mindset
Drive client engagement to inform new feature development through continuous feedback
Understand client workflows and translate desired client outcomes into product features
Translate product features into clear written specifications for development
Build and maintain internal stakeholder support through regular and clear communication
Track, analyze, report on, and optimize client experience metrics
Your skills and experience that will help you excel –
Strong experience leading cross-functional teams for software product development
Strong understanding and experience with agile operating principles
Ability to mobilize resources by winning support, aligning objectives and diffusing conflicts
Ability to quickly understand and navigate MSCI organizational structure and internal processes
Strong individual performer: energetic, proactive, creative problem solver with growth mindset
Excellent English communication skills, both written and verbal
Experience with financial products a significant plus
How we’ll support you
Coaching and support from experts in your team
A performance and growth-oriented culture and values
Opportunities for continuous learning to aid progression
Goal based objectives and development plans
Transparent performance-based compensation schemes
Employee resource groups such as the Women’s Leadership Forum, MSCIPRIDE, and Eco-Groups.
About MSCI and our teams:
MSCI is a market leader in Global Indexes, Smart Beta, ESG and Risk Management, and is at the forefront of the secular trends dominating the financial services landscape today. We are committed to the future sustainability and transparency of the financial markets. We create innovative products and services that allow our clients to make more informed investment decisions, and we provide investors with critical performance measurement and risk management data and analytics. Click here to see what we do (link to MSCI brochure)
Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.
MSCI is committed to developing a culture and workforce that reflects the clients and communities in which we operate. Increasing our diversity expands our talent pool which helps to accelerate innovation in all we do. We especially encourage members of historically underrepresented groups to apply, including women, ethnic minorities and those in the LGBTQ community.
To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.
To apply for this job please visit www.msci.com.
